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10/10 - Excelente
david s.
3 de maio de 2024
Great other than TV and Spa
Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was all good except one major item and one minor. We picked this house because of its heated spa at this time of year (only two home had this offered). It was much more than we needed as far as size and was much higher priced. It also had a farther location but we wanted the heated spa and pool for us and the kids who weee very excited. They told us it was set up but after two days and no one getting back to us they finally told us it was broken. They agreed to let us move (which was not an option given how much work it would be to move) or to leave with a full refund even after staying two nights. We said we would stay but wanted an appropriate refund. I said they offered a full refund if we left. They offered 1 1/2 nights refund - I thought 2 would be appropriate. I agreed. I emailed them to confirm once processed but no reply was received. I saw a refund but it was not the right amount. It should be 1.5 divided by 6 of the full amount charged to me. There was also not an apology for the inconvenience and disappointment to us that we had no pool / spa available for our vacation. I would expect a more meaningful refund. My reviews below will ignore this issue.
