4/10 Dåligt
Rob G.
30 sep. 2024
CAUTION - "Taylor-Made" Fell Short for VRBO
We were in the area for a wedding and booked through VRBO instead of a hotel for the extra room, privacy, and amenities. The check-in process for this property was cumbersome as there were extra emails, forms, and even contracts to sign in addition to a VRBO booking.
We arrived and had no problems getting into the property. We found it reasonably close to Oakland, MD where we found some good spots to eat - nice town.
We checked the hot tub and found that the temperature was a disappointing 87 degrees despite being set to 100 but we did not have time to mess with it as we quickly changed for the wedding. Knowing the hot tub takes time to warm back up after cleaning, etc. we planned to use it later. When we returned from the wedding, the hot tub was still 87 degrees. The following morning, I called the office and they apologized and said they'd send out a tech that day, which a note on the door while we were out indicated they did. The hot tub never reached above 93 degrees during our stay. We called before departing today and they pointed to their contract that says amenities such as pools and hot tubs are not guaranteed to work, and no concessions would be made.
Some of the beds were very firm but the place was otherwise cozy.
So, CAUTION on Taylor-Made properties as they may bait you in with amenities you'll pay extra for but point to a contract rather than make things right when they fail.
Good luck!
Rob G.
Bodde här 2 nätter i september 2024