Lakefront Paradise: Vacker utsikt och promenad till byn

Hello Mackenzie, Thank you for staying with us. I am so glad you had a nice time. Feel free to come back anytime. I offer discounts to repeat guests. Take care

Hello Polly, we are sorry that your vacation to our property did not meet your expectations. When you had initially arrived at the property and contacted us and expressed your concerns, we tried to resolve these concerns by offering to send over our property manager to inspect and correct all issues. You declined our offer to resolve. We then presented a resolution of giving you a full refund if you wanted to find another property. We checked the local listings during your vacation dates and there were plenty of openings. We even offered to allow you a night/day to figure this option out free of charge. You also declined this offer to resolve. Most guests would be able to find some type of resolution within these two resolutions as we want to respect your personal vacation time and make sure you are able to enjoy it to its fullest. In regards to your comments & photos within your review, we have professional cleanings after every stay. We made sure to have our cleaning crew verify that these issues were resolved and/or no longer exist. Again, I am truly sorry that our property did not meet your expectations, I really feel that if you had given us a chance to resolve the issues, your stay would have been more enjoyable. It is always our priority to make sure the all guests have a great time while visiting our properties. We wish you all the best with future visits up to Big Bear Lake!

Thank you for staying!! Come back anytime!! I give discounts to repeat guests

Thank you so much for staying. Come back anytime.