4/10 DÄligt
Stephanie N.
5 sep. 2025
Disappointing Experience Due to Mold - Partial Refund I booked this property for a family trip, but unfortunately, we had to leave immediately upon arrival for to a serious health concern. The lower level of the home, where the bedrooms are located, had a strong musty odor, which raised health concerns. As a parent of an asthmatic child, this was not a risk we could take.After notifying the host, they brought in someone who confirmed the presence of black mold. Despite this, the host only offered a 50% refund. Considering the host moved back into the property after one day a 75% refund would have been fair. I received a 42% refund after the booking closed.VRBO unfortunately did not assist in resolving the issue and deferred entirely to the host. While I appreciate that the host acknowledged the mold and took steps to investigate, the resolution felt inadequate given the health risks and the fact we were unable to stay at all.I hope this review helps future travelers, especially those with health sensitivities, make informed decisions. I also hope VRBO improves its support in situations where safety and habitability are in question.
Stephanie N.
Bodde hÀr 4 nÀtter i augusti 2025