Allmänt om fastigheten
2 dogs up to 60 lb each are ok with additional fee
Maximalt antal hyresgäster:4
2 good Dogs up to 60lb each are allowed; see details in property description. no chewers/unreasonable barking: <=$800 fine, No cats($400 fine)
Feminine products or objects found flushed down the toilet above & beyond any plumbing fees will incur a $300 fine. A $100 lost key fee may apply.
$400 charge for smoking tobacco inside (stink, residual, etc.) Vaporizer/edibles are fine. $400 is charged for anyone dying/coloring their hair.
100 % av beloppet återbetalas om avbokningen sker minst 30 dagar före ankomstdatum. 50 % av beloppet återbetalas om avbokningen sker minst 14 dagar före ankomstdatum.
The unit was not ready when we arrived. We had a call 1 hr prior to check in to say that they were on their way to clean. We arrived approximately 1.5 hrs later and still no one had cleaned the unit. We tried to get in touch with owner, no answer and mail box was full. We tried also to get in touch with partner with no luck. After seeing no one was there, we decided we had to have a place for the night and the property manger of Crystal River Villas had another unit available so we took it. Call Crystal River Villas direct if you want to stay at this property. Do not deal with Karla or Brittany.
Wow! An aweful experience with this guest and what a horrible, undeserving review! I can only imagine there is vengefulness involved here because we would not offer a full refund when the verbal agreement was broken by the guest. We allowed the previous guest to check out later-yes, probably our bad in doing so. But we always like to accommodate guests arriving earlier and needing to stay a bit later whenever we can. Life happened and the small cleaning crew did not get it cleaned by check-in at 4. My awesome co-host was very communicative with this guest and she suggested that if it was not ready one hour later than normal checkin by 5 that we would offer 10 percent off. This guest was pleased and agreed with that until the president of the HOA (not property manager) met them on site and stated at about 4:20 pm, "I can get you in another clean room right now"-something like that. This guest assumed our room would not be ready at five and took the President's offer because they assumed the studio would not be ready in another 40 minutes. With a small crew, cleaners are out in 15 maybe twenty minutes). Our studio room was ready by 5 with our man power, so the agreement should have easily been fulfilled with everyone happy. Please note also the premier badges we have earned on my other listings and that we are super-host on a i r b-n-b having a 4.8 or better star rating. I choose to run six rentals on that platform and only four on VRBO because VRBO is less user friendly. I feel that guest review is very unfair per the agreement because in this case ,we did not feel a refund was warranted because of incorrect assumptions.
It took us over one hour to get access to our unit. We were given a combination that did not work. I ended up having to
place a minimum of six long distance call before we finally were able to gain access to our unit. Other people were having the same problem.
I was under the impression that we would be on the ground
floor, this is an important issues since both of us are seniors, being over 75 years old.
The most disconcerting issue is that our deposit still has not been returned. Before exiting the unit/premise my wife and I spent well over an hour cleaning the unit. My wife knows how to clean. She cleaned homes professionally for over 10+ years.
What irritates me is why you are dragging your feet in the return of our damage deposit. Nearly, 2 weeks has passed since we left Redstone. I made the deposit in a timely manner. We kept our end of the bargain. Now it's time for you to perform. You have a "fiduciary" responsibility to assure that we are not injured in this situation . Hope to hear from you soon! Kenneth W. Smith
Redstone is Beautiful!!!!!
Property is beautiful!!! Our room was very small, it said you could sleep 4 people. but it would be really cramped, and it did state that in the property details. It was definitely a small motel room, with small dinette kitchen, and small table for two. We did have a beautiful view of the river and mountains. We had never done a VRBO, and I didn't realize that it took over two weeks to get your damage and cleaning deposit back. I probably won't do this again, felt like I had to clean room before we left, take out trash, sweep, take linens off beds, went over everything with Clorox wipes. Also, stated we would be charged extra money, if any window was left open or door not locked. I was a nervous wreck the whole time. I would rather someone else do that for me, and me not have to pay a deposit, and worry I might not get it returned. Redstone is worth visiting, the mountains and river are gorgeous!!!!! I guess VRBO's aren't my thing!
kolla in de närliggande koksugnarna och slottet. Gå till Marble och den gamla Crystal City för att foto de mest fotograferade platsen i Colorado - Cyrstal Mill-på min vägg i # 206