We came as a family to this same property in Kiawah two years ago, and when deciding where to meet up again, we all wanted to go back to Kiawah and in fact, stay in this same house. The house itself is fantastic for a family, with a private small dipping pool that the kids love. The house is great to cook and chill out with a BBQ grill. Unfortunately, the house was NOT cleaned well upon arrival. We were not notified that cleaning was not completed, and I received a text confirming the check-in time was still 4 PM. However, the cleaners did not finish cleaning until 5:30 PM. What we were left with was a dirty house, which is unacceptable, but especially since we were re-assured there were extra cleaning mechanisms in place with COVID19, and this was why we ended up not canceling the stay. My mom was mopping and sweeping the floor on arrival to the property, which is not how I want my mom to start her vacation. Furthermore, the pool was cloudy and unclean. The cleaners came back and cleaned it the day after our arrival, but my father had to ask them to put in phosphorus to clarify the water, after which, it was excellent. When we discussed with management our concerns over the property condition, they initially re-funded the cleaning fee. However, my brother, who is in real estate and property management had to discuss with them our disappointment and frustration with the arrival condition. They ended up refunding some of the price of the house rental, which although appreciated and warranted, still does not alter the arrival that we had. Furthermore, in Kiawah, it seems that the year-round property owners that do not like having rental houses in the area are making it difficult for people who visit. We had bike rentals and we were told that the city ordinance mandates nothing can be seen from the street. We were sent a photo of the bikes on our rental property as someone complained, but the picture had to be taken from a zoom lense and on the property, meaning they had to trespass into the front yard in order to obtain the bike pictures. We checked every night to ensure we were in compliance, and this was just one more headache on the trip. In regards to Kiawah, however, we absolutely love this place. It is a fantastic location, easy to get to the beach, and overall a serene island that has amazing golf and biking paths. We came back because we had a great time on the first trip and we still had a great time round 2.