2/10 VÀldigt dÄligt
Heyward C.
13 sep. 2025
Gillade inte: Incheckning, kommunikation och annonsens riktighet
The host never sent anyone to meet us. In an email she said to pick up keys in a nearby location (it was actually 15 minutes away and my wife waited in the street with our luggage for 30 minutes while I walked to get the keys) she also said to put nothing in the toilet and not flush it at night because it makes so much noise (this would have been helpful to know prior to booking). When we entered the building we found that the elevator had been out of service since September 5 and would be out for some time which necessitated walking up 5 flights of stairs with our luggage (if she had notified us of this we would have cancelled). At 2 am the first night my wife fell down the very steep and unsafe ladder stairs to a loft where the only bed was located (she was on the way to the bathroom) and had to be transported in an ambulance to the hospital and was diagnosed with four broken ribs. As we were no longer able to use the apartment (5 floors with no elevator and my wife barely able to walk) we vacated the apartment that morning. I wrote the host explaining the situation and requested a refund for the two days not used but never heard back from her. It was a terrible experience..
Heyward C.
Bodde hÀr 3 nÀtter i september 2025
