6/10 Okej
Brooke S.
9 okt. 2024
Cozy Aviation - Not So Cozy Experience
While the unit was quite nice and as described...we were EXTREMELY DISSAPPOINTED with the management company...True North Property!
Went to Traverse City for a destination wedding and a relaxing weekend. Drove by the unit a couple hours before check-in and were aghast to find the drives and parking areas in the complex torn up and under construction. The road to our unit was closed and occupied by heavy construction equipment. There were no sidewalks that led to our unit and my wife had foot surgery a couple weeks ago.
We reached out to the True North via text and phone. When we finally connected with a representative from True North, the rep claimed that she sent us a text message notifying us of the ongoing construction...we never received any advance messages from them! Stating we would have chosen a different place to stay had we known about the construction, the rep seemed less than concerned and said we were free to cancel...and stay where??? I insisted on speaking with a manager and ended up in voicemail. The owner sent a text 30 minutes later. He said we could cancel without penalty, offered us "free" early check-in and late departure, plus a 15% discount on a future stay...like that's going to happen! Got to the unit 30 minutes before check-in only to find it was still being prepared...so much for early check-in! The noise and dust from construction ran from 7 to 5 every day.
In short, don't stay at a place managed by True North Property. We won't!!!
Brooke S.
Bodde här 2 nätter i oktober 2024