Two of us slept in the house while caring for 2 visiting grandbabies daily. The kids had owners’ approval to use the pool. I’d post all of the texts to illustrate problems with the stay, but VRBO forbids it. The house isn’t as advertised, and we had to file a police report while there. The owners informed us they retain digital/online copies of all tenants’ drivers’ licenses (DLs) for background checks. We had a fraudulent debit card charge the day after sending them our DL. We therefore formally request in this complaint that the owners destroy all copies (Paper/Digital) of personal information, and assure no records are held by anyone they have forwarded info to. The owners had a Wi-Fi thermostat & knew the HVAC wasn't working before our arrival but didn't contact us. After 4 days of high temps and an intense exchange with the owner; we vacated the property (from days 5-7) while a complete inside & outside HVAC system was replaced. Our refund request for remaining days was refused so we returned on day 8 (prior to work completion); when some prescription drugs disappeared: hence a police report. The house smelled of plug-in-air-fresheners & mold. None of the kitchen appliances functioned properly. Paint was peeling throughout. Wi-Fi and TV reception failed daily. You’re under Constant surveillance (cameras & listening). Daily network failures drove frantic requests to check out the premises. We feel owners were never completely truthful. Owners also don't live here.