The rental agency didn't send the information until the day we were to check in, and didn't send it until after we had left.
The directions were a PDF attachment that could not be accessed from my phone. When we inquired about a folder or notebook with the instructions in it, the response was that there wasn't one at the rental house because of COVID. If COVID
is the concern , why is this place so dirty? Accessing the directions required extra effort on our part since we had to locate a computer to log in from to review the directions (which were written for multiple houses so not all applied). When we arrived.... there were dirty dishes in dishwasher from previous renter; trash in kitchen garbage can from previous renter; coffee maker still had grounds in it, dog hair and dirt/crumbs all over LR coffee table (had to clean it before playing a game). A window blind in the bedroom was broken - cord was frayed - so it wouldn't close properly. The sofa smelled like dogs. The carpet has stains in many places. The shower curtain is moldy. Dirt/grime has collected along the baseboards where they meet the carpet - it needs a good vacuum with the vacuum crevice attachment. No dining table - just a narrow bar height table that cannot seat all four of us without moving the sofa (spare stools would need to be placed in the walkway behind the sofa) so two people sat with their plates in their laps. Very odd layout. Road/driveway is super narrow and "on the edge" - it's wide enough for only one car and there is no shoulder. If you encounter another vechicle coming toward you, someone has to back up until you reach a driveway to pull in to. The road is very steep with several bends. One bend is so sharp you may have to do a 3 point turn to get around it depending on the size of your vehicle (Mini Cooper vs Ford Escape). Definitely won't be staying here again.