6/10 Okej
Matthew R.
26 juni 2022
Gillade: Läge
Gillade inte: Kommunikation
Great bones- no polish-opportunity lost.
From moment one this property evoked stress as we sent an inquiry but instead received an auto-booking that was NON REFUNDABLE. For a year we tried all possible communications to solve the issue with the host that was fair to both parties. Bottom line- this property is merely an investment for the host and once your cash is in hand consider the deal done.
We are a family of 4 who vacay in Maine yearly. Due to the host being unwilling to revise we had no family vacation as my husband had to travel for work. We planned to not even come- but our kids wanted to be in Maine…and since money was spent we went- with trepidation.
The pros-
Location location location. Wow
Amazing wolf and subzero appliances.
The house was clean (with the exception of bathrooms that need hard water remediation).
The cons-
Communication with host was marginal at best. Chris simply does not care once he has your money. He does not communicate at all and even goes back on his word. He is not based in state. The house has no cell service to text or call him- he is not on Apple so the WiFi doesn’t help. Response via the App took over 12 hours- we were locked out once due to a temperamental keypad and had to drive a mile to get a signal. That response was faster and his local sister did come and help us.
The dock was not present as advertised, a TV was cracked on arrival- and unusable-we reached out -were told it would be fixed. No contact after. The toilet in the guest house was simply noted to be not in order- not OK had we planned to use it, as the main house was a distance from cottage.
There are literally no instructions for the guest- for the price similar rentals have a book of recommendations, restaurants, house amenities, etc. there were some tattered old magazines from seasons past.
The showers left a metallic smell on your skin. Sad bc it appeared that the house has softening capabilities but perhaps not maintained?
Overall- the necessities were present- nothing more. There were no extra blankets or sheets at all. It got quite cold so we bought our own. Multiple light fixtures need new bulbs- ie over the dining room table. The grill did not work. The coffee maker was filthy.
Don’t get me wrong, I was relieved upon arrival that the house WAS NOT as bad as anticipated based on reviews. Some effort had been made to ensure cleanliness of the home. This could be a GEM of a rental if ANY hospitality like practices were employed.
Matthew R.
Bodde här 7 nätter i juni 2022
