2: a rad Ocean ~ 5 sovrum Palmetto Dunes Hem ~ sover 14 ~ privat pool

Thank you so much for taking the time to review your recent stay with us! Happy to hear you enjoyed the home & we apologize about the challenges during your stay. The pool heater is working currently and heating the pool. The pool operates off an electric heater and they don’t have the capability to heat the pool if the outdoor temperatures fall below 55 degrees. While you were here, the nighttime temperatures were below that threshold which is why the pool wasn’t able to be heated. The heater never actually kicks off, it just isn’t able to heat the pool in the cooler temps. We have the pool heat on now and it is 88 degrees. Thank you again for your review & we hope to see you back for a future HHI beach vacation!

Thank you so much for the 5-star review! We're thrilled to hear you enjoyed the home’s layout, easy beach access, and that our team was able to respond quickly when the plumbing issue came up. It’s great to know your group had a wonderful time overall! We really appreciate your thoughtful suggestions. We’ve contacted our pool service to repair the loose tiles, and deck maintenance is ongoing - we’ve replaced several boards recently and are working to schedule painting as soon as timing allows. While the homeowner isn’t planning furniture updates at this time, we’ll continue to monitor guest feedback and share it with them. Thanks again for staying with us, we’d love to welcome you back!

Thank you for your candid feedback about your stay and we appreciate the 5/5 stars! We apologize for the ductwork inconvenience during your stay but thank you for allowing us to work on it while you were at home. Unfortunately, ductwork condensation is a common issue in our climate and becomes more pronounced during prolonged periods of extreme heat. It is less about deferred maintenance and more about the result of how low the thermostat is inside the home and the ambient air temperature inside the attic. We are working with our service partners to determine if additional duct insulation would be helpful in this specific situation. We have also shared your feedback on your pool concerns with the pool company. Each pool is balanced a little differently and wish we had been made aware of your concern so we could have assisted you further. I am sorry that we fell short of your expectations in certain areas. We are hopeful that you give us another opportunity on your next visit so that we can change your perception of beach rentals in the future! Thank you again for the 5/5 star review and we hope you enjoy the rest of your summer!