DOWN BY THE BAY! 2nd floor unit, AMAZING views! 65”TV! ASK ABOUT DISCOUNTS!

I am so sorry that you did not love the mattress. I actually had to question the owner if she made any changes because this unit gets the most calls out of any we have about specifics to the mattress because everyone loves it so much. So I was shocked to read you didn't like it. She has not made any changes, but we do hope to have you back!

I’m not going to lie, this review really broke my heart. I’ve got 7 units and among the 99 reviews for all of them I’ve never had one negative thing said about my customer service. I really pride myself in customer service. I would never tell a guest there was nothing I could do. As soon as I was notified of any fruit flies (before your arrival) I had someone out there and within 2 hours of being informed, the situation was diagnosed (backed up coffee grounds in garbage disposal) and it was cleaned out. I hoped all would be well now that we knew what was causing the flies and had hoped they would be dispersed by your arrival several hours later. The next morning you reached out that they were in fact not gone and so I googled home remedies to try and see what might help and told you we would cover any costs for any supplies that we could come up with that might try and deter them away or kill them. You also said that there was a leak below the sink after they messed with the disposal. I called someone up to the unit right away and we just went ahead and replaced the entire garbage disposal. I checked in with you before 8AM the next day to see if things had improved at all. The cushions for the outdoor furniture are cleaned by hand twice a year and the second clean is always after the busy season ends (Labor Day) and your reservation was a Labor Day reservation. The washing machine is a front load washer and they tend to mold if the door is not cracked open to air out every now and then like top loaders. The picture you sent showed mold under the seals. In our efforts to go above and beyond we also clean them out twice a year personally. This unit is owner managed and I can assure you, as all of my other reviews can attest to, we go above and beyond to try and keep the unit as nice as possible for our guests, as at the end of the day it is our home and not just a management property. I tried to do everything possible to remedy the situation and even offered you a full refund on day 2 of your stay if you wanted to leave, which you declined. At the end of your stay you asked for a $500 refund. We did not think that the circumstances warranted that and instead gave a refund equal to a one night stay.