The Peggy Lee - Mid Century Oas

It's unfortunate and quite clear that Susan has written this review in retaliation to damages being reported to several sets of linens that could not be cleaned after her stay. We have many great reviews from previous guests, however, Susan was the exception. Photos of substantial stains were sent to VRBO along with a receipt of the towels and sheets set that had to be replaced, even after laundering. As a result of the stained linens and lack of responsibility for what was damaged, we would not rent to Susan again.

Chandra, We're sorry you did not find your stay enjoyable. Had you let us know there was a stain on the pillow-case, we would have happily replaced it for you. We provide two sets of linens for your stay. There are onsite laundry facilities for those guests who have longer stays and need to wash linens. Unlike a hotel, fresh linens are not continually provided throughout your stay. You are renting someone's home. This is fairly standard in a vacation rental. As far as the noise ordinance, this is a city- wide noise ordinance for all vacation rentals in Palm Springs. As was explained to you, no one receives a citation automatically simply because a neighbor calls in a compliant. A compliance officer has to come to the property and witness the music violation themselves before a citation would be issued. If you are not noise makers, as you say, then you had nothing to worry about. We try our best to let you know about the ordinance several times in the booking process, including prior to you actually booking the property, because we want to be as transparent as possible to our guests so that they do not receive an unexpected citation from the city.