6/10 Okej
Amy L.
3 mars 2025
Gillade: Renlighet, incheckning och kommunikation
A mixed bag
I've mostly had great experiences with VRBO, but was disappointed with this stay. We stayed in Gatlinburg in mid-February. The cabin was nice, but the booking fees were ridiculous. The cabin itself was 675 for 4 nights, but with the host fee, cleaning fee, VRBO fee, pet fee, and 3 taxes, it was over 1300.The cabin is up scary mountain roads and the directions were sketchy. The property management company didn't tell us about pet fees before booking. We were surprised with 178 in fees AFTER we booked (when searching VRBO, I checked the box looking for "pet friendly" places and said we'd be bringing 2 dogs. Maybe it didn't stick, but there was nothing in the property description about a pet fee.) Also, there is NO YARD to walk your dogs. Cabin is built into a cliff.A storm knocked our power out for 15 hours. In winter. I called and messaged property mgt. for help and got the "there's nothing we can do" line. For what we paid, there was a lot they could've done to help. They could've called to check on us or let us know they spoke to the power company. They could've asked if we needed anything like flashlights, candles, or blankets. They could've told us the gas fireplace works, even without power (we questioned whether the electric starter would work).The cabin was fine, but needs minor repairs/updates (curtains, cabinet doors off their hinges, windows won't stay open). Bring your own toilet paper- you only get 1 roll per bathroom and it's as soft as sandpaper.
Amy L.
Bodde här 4 nätter i februari 2025
