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2/10 Väldigt dåligt
Kris F.
29 dec. 2022
Infested and price gouging
We are a family of 7. Vacations to us are important because its already expensive for a family of 4, let alone paying for 7. On day 1, we found 2 roaches (1 alive in the closet and 1 dead on top of the oven). We took pictures of the roaches, sent to and called Vacasa to let them know and ask about fumigation. We got a text saying we were getting a $200 tax refund and we didn’t get a call back until the next day after more happened on day 2. The kids went swimming at the pool and they came back an hour later all bit up. They said there were a bunch of little black stinging bugs. We stayed for 1 night since we had nowhere else to go. On day 2, I made breakfast and 1 roach was already on the table where we were eating, 1 came out from the closet, and 1 came down the kitchen wall from the top a/c vent. We took pictures and video, sent to and called Vacasa to tell them we were leaving. We left and stayed in 2 hotel rooms that cost $2500 more than our budget to salvage our vacation. Vacasa said they were sorry. We looked at old reviews and saw that another family had roach issues at the same location and fumigation never happened! We booked the property for 5 nights, stayed 1 night in infestation and we got charged $1778, when the total bill only said it was $978. We got refunded only $800 of our money. We’re still trying to contact VRBO to figure out where the extra $800 charge went because Vacasa said they only charged $978. I don’t recommend this location both due to pests and price gouging.
Kris F.
Bodde här 4 nätter i juni 2022
