We have stayed at this facility in different rooms at least 8 times in the last 10 years. While all have been good, this was exceptional. We had an issue with the door lock one day (our fault, my daughter put the code in wrong multiple times and the lock timed out so i thought it was a bad battery, turns out it wasnt) but we sent a message on VRBO and David replied within 60 seconds and said he would be there in 15 minutes. I dont think it even took him 10 to get there. If thats not exceptional service, I dont know what is. We will use his rooms EVERY time we go back. If you read the description of the room, what he tells you is what you get. Literally right on the beach that is not crowded like most. Perfect pool for little ones. If youre looking for the best hidden gem on the coast, this is it.