Spacious 2300SF, Recently Rehabbed, Large Living

Thank you so much for the kind words! You were an awesome guest! You left the house super clean. If you ever need a place in any of the following cities, please let us know: Atascocita, Baytown, Beaumont, Bridge City, Conroe, Crosby, Dayton, Galveston, Groves, Hitchcock, Houston, Humble, Kingwood, La Marque, League City, Liberty , Livingston, Lumberton, Mauriceville, Nederland, Orange, Port Arthur, Silsbee, Spring, Texas City, The Woodlands

They requested to check in two hours early at 2pm, which I agreed to without charge(when it is already subject to a fee). Shortly after they checked in they said that the wifi wasn't working. They reported it on March 4th at 6:36pm. I immediately contacted our ISP, Frontier, and had the problem fixed in less than an hour at 7:28pm. Then, they literally wanted to cancel because there was no curtain over the small kitchen window. First of all, we have had many guests stay there and not one of them ever asked us to cover the kitchen window. Still, my dad went over there and put a covering over the window to satisfy them. So, now that they couldn't complain about the window not being covered, the water heater mysteriously stops working. Even though it worked fine for every previous guest and my cleaning lady checked on it prior to their arrival. They reported the water heater not getting hot, March 5th at 8:44pm. My dad went over there the next day at about 10:30am. He reset the electric water heater, however, it will probably take about an hour to an hour and twenty minutes to heat up. My dad asked them to let us know if that fixed it, they have not reached out to us. We try our very best to accommodate the guests as much as possible but when the guests are playing games and trying to do whatever they can, including sabotaging the house to get out of the rental, we cannot help them. Our listing's policy is strict, and she signed a rental agreement that states: "No refunds or rebates will be offered for Guest's inability to arrive on scheduled date or who depart early for any reason." We have had to deal with their constant calling, complaining and game playing.