We were unfortunately in an accident on the way to Daytona and called Cindy to inform her that we would be checking in late because of it. She was quick to answer and called the front desk for us to let them know. The facility is by far my favorite to go to at Daytona Beach. The pools, lazy river, and frozen drinks by the pool are the cherry on top. Unfortunately, this condo is in dire need of updates. The tile floor is broken and loose in multiple places, and some tiles are not even cemented all the way, which is not safe for smaller children. The bathroom is subpar overall. The showerhead is too heavy, and the ring behind it that attaches to the wall kept falling down. The flooring in the living area has multiple places that are warped, and a piece of strip is missing, connecting the tile to the kitchen. We had one night where the battery in the thermostat died, and I called Cindy, but she did not answer (a voicemail was left), and I texted her, but did not hear back from her for almost two hours. I ended up running to the front desk, and maintenance brought me some batteries The view from the balcony is beautiful, the washer and dryer were nice, and the bed was comfortable, but the condo as a whole is extremely outdated. With new paint, new flooring, and a renovated bathroom, I would have no problems staying in this condo again, but for the price, it could have been a lot better.