Unfortunately, our experience began poorly. Upon arriving around 4:20 p.m. after a long drive, we found the property had not been properly prepared for our stay.Among the issues we encountered were bags of dirty linens in the master closet, trash underneath the bed, a dirty plate with ashes/residue in the master bedroom sink, laundry left in both the washer and dryer, trash remaining in the kitchen garbage, groceries and partially consumed milk left in the refrigerator, and a vacuum cleaner left out containing dust and debris. The pool also appeared not to have been cleaned.We immediately documented the condition with photographs and contacted customer support and the host while attempting to resolve the situation. Ultimately, we chose not to stay and had to find alternate accommodations for our family.The host later stated that the property manager had inspected the home and that our concerns fell outside their refund policy. However, our concerns were not about minor preferences or expectations; they were about the basic preparation and cleanliness of the property upon arrival.I recommend future guests confirm the property's cleaning and turnover standards before booking.