Prime Location, Walk to All Best Known Attractions

Based on the timing and tone of his remarks, it seems he wrote the lies in retaliation for his refund request being denied rather than on what happened. First, his request was rightfully declined. He failed to follow the cancellation policy he agreed to. Second, to address the specific inaccuracies that he wrote: The guest falsely claimed the television was only 13” in size. This is not true. The TV is 40”. The guest said “mold in the fridge!” and submitted photos showing a small mark on the exterior of the fridge. There is no mold in the fridge. This is misleading. The refrigerator was clean, functional. We regularly clean and maintain it. He also claimed there was a "damp basement smell" in the unit. We take such concerns seriously, but again, this is not true. It doesn't smell. None of our previous guests have reported any such issue, and our consistently positive reviews speak to the cleanliness and comfort of the space. As for his comments, “paint peeling off the walls” and “very dark”. There is no paint peeling off the wall. He couldn’t even find anything to take a photo of. The unit is well lit - inside and out. He made the remark “the back of the property looks very sketchy”. This property sits in a prestigious, high-income area of San Antonio. There is an 8-foot high all-around fence in the backyard for added privacy. The “over-grown grass” and “porch not very well maintained” comments are not accurate and he provided no photos to support these claims. While he was disappointed with our accommodations, we are upfront in our listing. Regarding his comment about the general quality of the accommodation, it is clearly stated in the listing that this is an older home. We take pride in its 100-year old historic charm. Most guests appreciate the nostalgic character of our property, and we set the proper expectations in our listing description. We aim to provide a great experience for all guests, however, we also understand that preferences vary, and unfortunately, we cannot meet every individual taste. We have never received a poor review or a refund request. In addition, we enjoy many returning guests who enjoy and appreciate our property. Lastly, I want to clarify that Mr. Woodward was not left without accommodation. He remained in our unit while already having booked an alternative reservation prior to contacting me. At the time of our communication, he was already on his way to that new location. We are committed to honest and transparent communication and take all guest feedback seriously. However, reviews containing false and retaliatory claims do not reflect the true nature of our property or the service we provide. A review like this is intended to merely harm the host, rather than to give an honest critique for potential guests to consider.