Uncle Bill's Lodge & Soccer Pool Showdown

We are happy to know you may return! We pride ourselves on being attentive with our guests, so thank you for noticing that. We have passed along your notes on the yard to the homeowner and it will be addressed. We do want to not that landscaping does occur on a set schedule, so we regret that your stay might have fallen in between a scheduled visit but we appreciate these details!

Thank you so much for your kind words! We're delighted to hear you had a great experience with us. It would be our pleasure to welcome you back anytime!

Thanks for your spectacular review and it was such a pleasure hosting you! Yes, please keep us in mind for future stays! Take care.

Hello! We are happy to hear that you were satisfied with our communication. If there are any other suggestions you might have to make your next stay with us 5-stars, we would appreciate any/all feedback!

We're overjoyed by your positive feedback. Your presence was truly appreciated, and we can't wait to have you back as our guest.

Thank you for your wonderful review! It truly was a pleasure having you and we welcome you back in the future.

Thank you for sharing your feedback. We’re sorry your stay didn’t meet expectations and appreciate the chance to address your concerns. Regarding the neighboring dogs, we understand the situation felt stressful. While we can’t control neighbors or their pets on the other side of the fence, the property owner did reach out to them after you notified us. We also regret that some outdoor and indoor items didn’t meet your standards. The home and exterior areas were cleaned prior to arrival, but we offered to return to clean the grill, blow off the outdoor furniture and soccer pool, and deliver additional spoons. You declined these options, which we respected. Your notes about the s’mores kit, dryer lint, and closet odor were helpful, and we’ve already addressed these items with our team. The wooded setting does mean pine needles are naturally occurring, but amenities should still be guest‑ready. Throughout your stay, we reached out and proposed multiple solutions — cleaning, replacement items, reimbursement for new s’mores supplies, and an in‑person visit — and extended a goodwill refund of one night plus a future‑stay credit. We understand your experience wasn’t what you hoped for, and we appreciate the feedback.

Thank you for taking the time to share your feedback. We're glad to hear that you found our property clean, comfortable, and pet-friendly. However, we're truly sorry to learn about the inconvenience you experienced with the lack of privacy due to neighboring dogs entering the fenced yard. While the neighbor's dog isn't under our control, we understand the impact it had on your stay and apologize for any disturbance it caused. We'll certainly address this concern with the neighbor to minimize any future occurrences. We appreciate your understanding and want to assure you that we're committed to making every guest's experience enjoyable and relaxing. If you decide to give us another chance in the future, we'll do our best to ensure a more peaceful and secluded experience for you. Thank you once again for choosing our property, and we hope to have the opportunity to welcome you back under better circumstances.

Thank you for your feedback. We are truly sorry to hear about your experience. Not once during your stay did you send us a message expressing any concerns. Had we known, we would have been more than happy to accommodate your early departure and assist in any way we could. This is all news to us, and we want to note that the concerns you've mentioned were not raised by previous guests in their reviews, which are positive. Additionally, there are alternative accommodations in nearby Williamsburg or Surry, where other hotels and rentals are available. You also had the option to cancel your reservation if you were feeling that uncomfortable. We are extremely disheartened by this review and are committed to providing a better experience. We will be looking into your feedback to improve for future guests.