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2/10 VÀldigt dÄligt
Jim L.
30 juli 2025
Worst Property Manager and Property Owner I've Ever Experienced
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
House was nice, clean, not too many steps from lake so that was fine. We booked through VRBO, not Smith Lake Rentals, which is important in this review. On our last night, our dog begins barking and we find a snakeskin - half on the coffee bar and half on the floor. Because we had used the coffee bar 10-15 minutes prior to this, we knew that it wasn't there previously. Our dog continues barking and we begin trying to locate the snake. Meanwhile, my family is melting down and the decision is made to leave because we can't locate the snake and no one felt safe going to sleep in the house. We immediately sent a message to VRBO and the property managers THROUGH VRBO as directed on the booking instructions. I asked for one night to be reimbursed since we felt like we couldn't stay. Part of the family lives in Savannah, GA so leaving early created quite a hardship. When the property manager, Benjamin from Smith Lake Rentals, called back the following day, he stated that there was an emergency number on the refrigerator to call, and because we didn't call, he doesn't have to refund the night. Further, he stated that he called the property owner and the snakeskin was "decoration" and must have "blown down from an upper shelf" and had a great laugh with Benjamin. At that point, I am getting angry because of the ludicrous excuses so Benjamin hangs up on me. When I call back to voice how truly unprofessional this man is, he begins insulting me and states "I ASSUME you are a man so you should have been able to deal with this" and hangs up on me again. Must be nice to be able to talk to customers like that and still have a job. Apparently, the property owners also feel that they don't need to be courteous or respectful either. Don't spend your money on this property or with Smith Lake Rentals - they clearly couldn't care less.