Upon check-in the unit was ready. We left our handbags and car keys on the table to walk downtown. Upon returning at 6:30pm other people were in the unit! They booked the unit for the same night through a different website than us. Our handbags and keys had been handed over to police. I contacted the owner. She explained there was a glitch, and the unit was double booked. She found another unit a few buildings away for us. Upon arrival to the new unit the elevator was broken and it was located on the 5th floor. The remotes were scattered on the floor and 1 of the beds was disturbed. I called the owner to let her know our findings. Someone had been in the unit but wasn’t able to stay since they had elderly family members and left due to the broken elevator. I requested for the bathrooms to be cleaned, the bed linens changed, linens for the pull-out bed which were missing, and for the code on the door to the changed. Housekeeping items were taken care of, but maintenance was unable to change the code. It is obvious that door codes are not being changed between guests and this is a huge security concern. I was in touch with the owner multiple times. She refunded half of my money and gave me the run around on the other half and said VRBO needed to refund it which wasn’t true. I have waited to post my review in hopes that the owner would finish making their right, but she hasn’t. I disputed the fees that had not been returned to me with my credit card.