To be fair, I am a STR host & owner so my standards are high. Main pts below.
Cleanliness - it was quite clean. EXCEPT the floors. Our bare feet were covered in black within hours. Not sure if it was a floor or carpet issue - but wear socks!
Unit location - great! 10 min from Pigeon Forge. 30 to Gatlinburg. Not too crazy mountainous roads to trek.
Parking - it says 2 spaces but we had 5 comfortably and wasn’t encroaching on our neighbor spaces.
Amenities in unit - SPARCE. Lots of kitchen utensils, dishes, pots and pans, etc., but for a space that sleeps 18, 2 dishwashing tablets, an extra roll of toilet paper per bathroom, and 1 roll of paper towels isn’t going to cut it. We brought extras of everything so we were okay but be prepared to shop for the bare necessities and any cooking condiments (which also includes zip lock bags and aluminum foil, etc.)
Unit itself - all cabins are going to be hot or cold. They are not built to be insulators. This holds true for this one. You hear every moment above and below you. Unit itself is in need of minor repairs - lots of burned out lights, two of the main ceiling fans on floor 3 do not work (which caused us to go out and purchase 2 box fans just to get air moving), basement toilet lid was broken, 1st level master bath toilet runs. Basic MX needed.
Communication - fair. With ceiling fans out we would have hoped to either get fixed or be provided fans. Nada. :(
Overall, okay stay. Could use some TLC.