Luxurious Family Friendly Getaway.

Thank you, Grant! It was a pleasure hosting you all. We’re happy to host you again anytime you’re back in town!

We apologize for the inconvenience. After you checked out, we confirmed the AC was working both upstairs and downstairs. We also checked it before your arrival and confirmed it was functioning properly; part of our normal routine between reservations. Our home has a Google nest system which allows guests to set the temperature differently between upstairs and downstairs. I think this was a misunderstanding that the downstairs thermostat does not control the upstairs temperature. If guests have issues using the nest, we can adjust both thermostats remotely as well. We would have assisted immediately had we known about the situation prior to check out. It’s really important for our guests to be comfortable, especially with summer temperatures and young kids. If there are any issues, regardless of how small they may seem, we encourage our guests to reach out during their stay so we can address issues and concerns as quickly as possible. Thank you again for choosing our home and we hope to host you again next time you’re in San Diego!

Thank you so much for choosing our home for your stay in San Diego, Nancy! It was truly a pleasure hosting you and your family. We hope to host you again the next time you’re in town 🙂

We’re glad you enjoyed your stay and appreciate the feedback. We’ve fixed the fans, added instructions for the AC/heater and ensured the TVs worked in each room. Unfortunately, we’re limited on space in the dining room and guests are encouraged to use outdoor seating, but we will work on additional seating inside as well. We don’t use a third party property management but live nearby and can address issues real time. Although these issues weren’t major, I’m sure they still impacted your stay (especially the TV!) and we hope that next time we can address them before check out. Thank you for the 5 stars despite the issues. Hope to host you again!