We stayed over the Christmas holidays and while it's a lovely house, we experienced loud music and parties at all house which ruined our holiday.
We were really disappointed to see that the complex's policy of "quiet hours" during 10pm-8am was completely ignored and not enforced. When we called to report loud parties/music, the security team told us we can call 911 and they are handling other things. We couldn't get our kids to sleep on Christmas Eve because of the loud bass music coming through their window, it was a nightmare. The owners of the house said it "wasn't their responsibility", in which case, I'm not sure who's responsibility it is?
One of the other main reasons we booked this property was access to the large pool and splash zone for our small children. Even though it was explicitly advertised to be heated all year round, somehow "the pump" was broken and the water was ice cold, no one was able to enjoy the pool. The hot tub was also closed. Apparently it's been broken for weeks. The lazy river was somehow heated but was so overcrowded we didn't feel comfortable going in due to the complete lack of social distancing. The pool staff were extremely unapologetic about this situation and didn't seem to care that multiple families were very upset no one could use the pool. Again, the owners of the rental said this isn't their problem.
Overall, I would caution anyone from renting this property, we did not have a good experience and I would certainly never rent here again.