Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Absent our initial interaction with Alicia Hollis Rentals, we had a perfect vacation at the beautiful El Matador. Our rental was clean, comfortable,relaxing and well stocked with everything needed. Pictures and description were accurate, however, it would have been helpful had the description stated the unit was on the 6th floor. When arriving on Sunday, our unit's keys were not available at Alicia Hollis' Office lock box. After waiting about an hour, we were forced to contact the emergency "on call" representative who came and found the keys still locked in the Office. There were others in the same predicament. Office staff did not contact us to offer an explanation or apology for our inconvenience.