Arriving around 4 p.m. on Feb. 9 for three nights, there appeared to be about a foot of snow on the driveway, plus what had been left at top of driveway when street was plowed. Sat in my car on the street, called owner, left voice message, asked what the plowing plan was. I then called the property manager, who said to park on the street, walk down, and go on into cottage. However, the ownerâs instructions said to not park on the street during winter. I told property manager it was dangerous to wade through a foot of snow on the steep, unfamiliar driveway, and I was not going to do that, especially while carrying luggage, etc. She said she would text the owner. More than half an hour later, I left another voice message, telling owner I was moving on to other accommodations, and that I wanted charge for cottage removed from my credit card. When I hung up, had voice message from owner. No plow person available, apparently. I called her back, repeated that I wanted refund. The next day, refund of about 84 percent of the charge was initiated, but there was a reference to a service fee. I sent message to owner, said I was not going to pay service fee for this fiasco. She responded that if I would send my mailing address, she would send check for difference between the charge and refund. I sent address; she didnât acknowledge. Two weeks later (Feb. 24) I sent a message, asking whether she had mailed check. No response. On March 1, I left voice message, saying I hadnât heard from her, hadnât received check, and asked her to tell me what was going on. No response. It is now March 4 -- three weeks of silence, no check. I would prefer to rate only communications and overall experience, but must rate the cottage, too, even though I couldnât stay there. I did mostly one-star ratings, but wish I could assign LESS than one star for communications and overall experience.