Emerald Coast Destinations building manager, Ryan, did not respond to us when I both called and emailed him regarding a true emergency our mother had on the balcony less than an hour after check-in. She tripped over an inappropriately placed stool on the balcony.She went by EMS to Acension Sacred Heart Bay Medical in Panama City and stayed from Saturday, May 30 to Saturday, June 6, 2026. She was unable to enjoy the stay at the Boardwalk Beach Resort Condominiums. Not withstanding, her children were worried due to the turmoil and extenuating circumstances from the whole accident.Our mother was first told that she was going to be released on Friday, June 5th at 6am and then we were required to leave one medical facility and drive her to the Short-Term Rehabilitation Facility in Oak Ridge, Tennessee. We had checked-out one day early from Boardwalk to meet the required medical criteria. Unfortunately, there were extenuating medical circumstances that caused mother's release to be postponed another day.I still have not heard from our ECD folks or our Generaldi Travel Insurance.But, we loved the inside lay-out. The rooms were clean, except for the master's fan blades. which we cleaned to allow full expanse of the fan blades.