8/10 Bra
Christy M.
14 juli 2025
Gillade: Renlighet, incheckning, plats och annonsens riktighet
Gillade inte: Kommunikation
On May 30th myself and 11 others in our party stayed in two separate rooms at the hotel after my mother, a travel Agent for AAA for the last 40 years highly recommended this business. The hotel is absolute gorgeous and everyone was very kind that we interacted with. The location itself is ideal and I donât have one negative thing to say about our stay as it relates to cleanliness, the facility, and the customer service (while we were present at the venue.) However, once we returned from our cruise and re-entered the service area, we had been charged 28.21 for two Modelo beers. We nor anyone in our party even drink beer. We attempted to get into contact with the hotel to try to right the misunderstanding to no avail. After multiple attempts to get into contact, we were able to locate an email for Bradley Riemer, a front office assistant manager at the business. We detailed the discrepancy and he merely attached an invoice advising that the charges âhave been confirmed by our Food and Beverage team.â That correspondence was sent on June 14th, we requested a phone call. As of July 14th, no one has reached out. We just attempted to again get in contact with someone regarding this, however getting someone on the phone that can address this has been unfruitful. The only intention of this review is to serve as a cautionary warning to those who would consider this hotel: it is a beautiful location and building; however, I would highly recommend video documenting the space upon arriv
Christy M.
Bodde hÀr 1 natt i maj 2025