The house was fine, but our experience with the management company, Costa Rica Travelers, was very disappointing.We requested a late check-out two weeks before our departure. We were told it could only be confirmed the day before, and Hellen from Costa Rica Travelers confirmed that we could check out at 1:00 p.m. Based on that confirmation, we planned our entire departure.However, at 8:37 a.m. on the day we were leaving, we were told we had to vacate the house by 10:00 a.m. because the cleaning staff needed to begin preparing the property. We were told we could stay by the pool, but that was not what we needed. We were traveling with a baby, had a rental car scheduled to arrive at 10:30 a.m., and needed that extra time inside the house to pack and organize our belongings.Most disappointing of all, we never received an apology for reversing a confirmation they had given us the day before. If a late check-out was not possible, they should have told us from the beginning. The lack of communication, professionalism, and consideration left us with a very negative impression of Costa Rica Travelers.