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Thanks for the great review! Appreciate the feedback, we’ll add more towels to better accommodate larger groups at Historical Haven. We’d be happy to host you again.

Thanks for the great review! Glad Historical Haven was spacious, clean, and peaceful for your stay, and that our attentiveness ensured you had everything you needed. Happy the pool provided a relaxing spot. We’d be happy to host you again.

Thank you for the kind review. Glad the home was peaceful, safe, and spacious and that it worked well for your horse show. We’d be happy to host you again. Safe travels!

Thank you for the wonderful review! Glad the home met your needs clean, spacious, and well equipped and that the grill, hot tub, and pool all worked well. Happy the location gave you easy access to Riverwalk, the airport, golf courses, and the Pearl District, and that the beds, common areas, and kitchen were comfortable and useful. Appreciate the note about quick communication, we aim for smooth stays. We’d be happy to host you again. Safe travels!

Thank you for the kind review. Glad the house had everything your family needed to cook and enjoy time away from home. Happy to hear we’d be your top choice if you return to SA. We’d be happy to host you again. Safe travels!

We’re very sorry the neighbor dogs disrupted your stay. Unfortunately, this is something outside of our direct control since the dogs are not on our property, but we did speak with the neighbor after your feedback to address the issue and help minimize future disturbances. We truly appreciate you bringing this to our attention and value your feedback as we work to provide the best possible experience for our guests.

Thank you for choosing our home and for sharing your feedback. I'm glad the layout, cleanliness, and kitchen appliances met your needs, and that the pool and pool table kept both the younger and older kids entertained. We’re happy the location worked well for visiting the River Walk and zoo, hope to host you again.

Thank you for taking the time to share your experience. We’re truly sorry that your stay did not meet your expectations and that you left feeling disappointed. We do want to share that our team made every effort to respond to your concerns throughout your stay. Each time you reached out, we promptly sent our maintenance team to the home to investigate and assist, including on occasions when it was the middle of the night. We never wanted you to feel that your concerns were being ignored, and we were always willing to help. Our maintenance team inspected the concerns that were reported at the time, and many of the conditions described in the review were not found or confirmed during those visits. We understand, however, that your experience and perception of the home may have been different. We genuinely appreciate you bringing your concerns to our attention, as guest feedback gives us an opportunity to continue improving. We’re sorry that we weren’t able to provide the experience you were hoping for, and we wish you and your family all the best in your future travels.

Thank you for the wonderful review! Sorry about the neighbor dogs, we appreciate you noting they weren’t an issue at night or in the early mornings. Glad the home and location worked well for exploring San Antonio and enjoying the local restaurants. We’d be happy to host you again!