We recently stayed at this property for moms’ weekend in East Chatham. Unfortunately, several issues made our experience disappointing.The day before arrival, we requested an early check-in and were told we could arrive at 2 PM instead of 4 PM. Although the website still showed “in review,” we assumed it was approved since we heard nothing further. Upon arrival, we couldn’t access the home. The customer service representative was unfriendly and showed little concern for the inconvenience, despite our two-hour drive. We felt we should have been notified if early check-in wasn’t approved.Thankfully, local representative Jeffrey was fantastic! He was friendly, attentive, and quickly got us inside.Unfortunately, the home had significant cleanliness issues. Dead bugs were throughout the house, especially covering the upper triangular windows. Several kitchen items, including mugs, dishes, the dish rack, and cookware, were dirty. The house was also extremely dark, with inadequate lighting and only two small bathroom mirrors, making it difficult for a group of women to get ready.The hot tub was also dirty upon arrival. Jeffrey promptly arranged for someone to clean it the following morning, but it was disappointing not to enjoy it our first night.Jeffrey truly went above and beyond, but the property needs a thorough deep cleaning, better upkeep, and improved communication. The home has potential, but overall, we expected much better.