We rented this home because of the pictures and description of a clean home with a beautiful pool and previous high ratings. We had good communication with the host prior to our arrival about some charges we didn’t understand. We arrived later in the evening the first night and realized the house was ill equipped. There were a few plates, a few pots, forks, knives, a few glasses, and a salt and pepper shaker. That was it. Not expected, but ok. The house was not very clean ( there was moldy coffee grounds in the coffee maker, dirty towels, etc). Kitchen faucet was broken, but functional. Until…The Master bathtub had warm water at best. We contacted the host and used the pots from the kitchen and filled the tub with hot water the first night. It was a very long, ridiculous thing to have to do. The host was coming, plumber was coming, neither happened. We were eventually told the plumber would be there the day before we left. Then there was the pool. It was nasty. It smelled bad and was filthy. We were told that happens and the weekly service would be by. Didn’t happen. We continued to try and work with the host. We realized we were getting no where. This house was terribly misrepresented. We did everything our contract required on our end & left 4 days early. We notified them and got no apologies and no price adjustment for all of the failed promises and misrepresentations.We filed a complaint with VRBO, which agreed with us & they still refused to refund any amount.