This experience was literally like a horror movie. I met Amy and her husband at the property, they seemed like normal people, went over the rules and info for the house, and proceeded to “leave”. After getting the house decorated for my sisters bachelorette party, changing into swim suits and getting into the lake, I noticed strangers on the deck. I ran up to the house to find Amy, husband and two children hiding out in the basement, with surveillance cameras of the home. Not only were they in the home (against home away policy) they were also recording us with cameras and watching (also against policy and creepy). Home Away had to relocate us to hotels, and I spent hours handling The situation, plus arguing with Amy who was rude and clearly feeling that what they were doing was okay. Now my credit card company is battling with her to get my money back because she is refusing to give me my return, of which we spent 4 hours total on the property, most of which was in the water and trying to pack up the cars to leave. On top of the horrifying situation, there is no central air, so it was miserable and hot, plus she has strict quiet hours starting at 11:30 PM which wasn’t advertised. Hands down the worst experience ive had, and the worst people I’ve encountered. Also, who subjects an infant and three year old to potential dangers of strangers in your home while you’re there- plus watching them on video like that. Stay away, and Remove her from this site. No one should be subjected to this danger.