Early check-in and the location were the only highlights of our stay. Unfortunately, the rest of the stay was disappointing. Several dishes were put away dirty, including a new cutting board with food residue and stained bowls. A toilet clogged, and when we called the emergency number provided, we were told they would not pay for another emergency plumbing call because we had two other bathrooms. While we understood there were other bathrooms, the response felt dismissive and unprofessional. The dog policy was not clearly communicated before our stay, yet we felt reprimanded over it. The elevator shut down while we were inside, which was unsettling. Neither TV was connected for streaming, and the building itself feels dated and in need of updates.While the location and early check-in were appreciated, the overall experience was overshadowed by poor customer service. Communication was often rude, dismissive, and unprofessional, making even simple issues unnecessarily frustrating. At one point, we were told a team member’s aunt had passed away. While we genuinely sympathize with their family’s loss, we paid a significant amount for this stay and still expected the level of communication and support that was advertised. Personal circumstances are understandable, but they should not come at the expense of paying guests who need assistance during their stay. Overall, there are plenty of better accommodations in the area that provide a much more professional guest experience.