Family Beach Retreat| Bunk Room | Resort Amenities

Hello Donna, Thank you so much for taking the time to share your feedback. I’m glad to hear you enjoyed the home and found it nicely furnished. However, I’m truly sorry to learn about the maintenance issues, the leaking shower, and the cleanliness concerns you experienced during your stay. That’s certainly not the standard we strive to provide. If you had reached out to us while you were there, we would have been more than happy to assist and address these issues promptly to help make your stay more comfortable. Your feedback is invaluable, and I will be sure to share it with our local team so we can improve moving forward. Thank you again for choosing our home, and we hope to have the opportunity to provide you with a flawless experience in the future.

Thank you for your feedback. We’re sorry for the issues you encountered during your stay. Our local team and the owner are aware and working to resolve these concerns. We appreciate your insights as an opportunity to improve. We enjoyed having you as our guest and hope to welcome you again at Palmilla.

Thank you for your review, Ashley! We apologize is the construction had a negative impact on your stay. Please know we do send all guests email notifications of the construction and the work the HOA is completing prior to their arrival. Our local manager has had the dryer repaired since your stay. We apologize for the inconvenience and look forward to hosting you for a relaxing vacation in the future!

Thank you for your feedback, Sarah! We’re delighted to hear that you enjoyed Palmilla Beach, but we’re truly sorry to learn about the issues you faced during your stay at the property. Your experience is important to us, and we appreciate you taking the time to share your concerns. To clarify, we encourage guests to reach out to our local team during their stay, as we’re here to help resolve any issues promptly. and we understand how disappointing it can be when things aren’t as expected. Regarding the mold in the master shower, we found a small spot of mildew on the ceiling that was easily removed. We also understand that a broken toilet paper holder can be frustrating; the drywall anchors were stripped and have since been replaced. For the microwave, the tape was only a temporary measure to hold the frame while the glue dried and the tape has since been removed. We apologize for any inconvenience this may have caused. We take cleanliness very seriously, and we will follow up with our cleaning crew regarding the condition of the dishwasher. The washing machine requires seal replacements; we scrubbed a slight stain on the seal prior to your arrival, but we will ensure this is properly addressed moving forward. Lastly, while the freezer door may open and shut with a bit of difficulty, we can assure you that it is functioning correctly. We appreciate your understanding as we work to resolve these concerns. Thank you again for sharing your experience with us. We genuinely hope to have the opportunity to welcome you back in the future, where we can provide a much-improved stay.

Kelly, we're sorry to hear of your negative experience. We always appreciate guests' feedback as a means to improve and have passed your comments to the appropriate parties. Our hope is to host you again for an overall better experience!

Thank you for your review, Kevin. We sincerely apologize for the issues you experienced during your stay. We will have maintenance check the appliances to make sure they are in working order. We are sorry if the condo was not properly supplied, and we'll follow up with our housekeeping staff to see that these starter items are restocked for future stays. We will pass along your concerns regarding the pool cleanliness to the resort management. We appreciate you bringing these items to our attention and letting us know that there is room for improvement. We will follow up with the appropriate parties regarding your feedback. Thank you.