4/10 Dåligt
Marian R., Manchester, NH, USA
2 aug. 2023
Annual Family Vacation
We have rented VRBOs in the US and Europe and own rental property.
I wanted to love this place for our summer vacation week with my adult children. It boasted a beautiful outdoor area on a quaint lake. However, the property fell short of the standards we’ve experienced with other rentals. There were multiple cameras inside/outside that we were told to cover with paper bags for privacy (audio?). The listing stated mattresses were new, but the beds sunk in the middle and were uncomfortable. The futon in the loft was uncomfortable and loft was hot without proper ventilation. The water heater stopped working the 2nd day. As the July days were hot and humid and the house unairconditioned, we decided to shower before bedtime and realized that the water heater was not working. The owner sent out a plumber early the next morning who reset the unit and it worked for a short time. We contacted the owner again and she sent a handy man that came in the afternoon, but was unable to fix the unit. We were told a plumber would be back the next day. Faced with the prospect of having to take more cold showers with unknown repair time, we decided to leave on the 3rd day of our 6 day reservation.
Ultimately the water heater was repaired over 36 hours after it first stopped working. We requested a refund for the last 3 days we did not stay. The owner would only refund 1 day – their position being the heater was working the following day (ignoring the fact the issue lasted nearly two days)
Marian R.
Bodde här 6 nätter i juli 2023