The Good: The lake view was beautiful, and the unit was clean. We’ve vacationed in the Keystone and Lake Dillon area several times in the summer and had not encountered these kinds of problems before.The Bad: I want to be clear that the AC was not listed. I missed that, acknowledged it when Oliver and I spoke by phone, and I instantly took responsibility. My concerns were about the condition of the unit. Several window cranks were broken, so the windows could not open enough to ventilate the hot unit(over 90* that day! We also found a missing lamp bulb, a bathroom sink stopper stuck closed, torn sofa upholstery, wall and drywall damage, and cracked floor tiles, including one with a hole through it. The bedroom TV was broken. The maintenance person told us the window issues, TV, and tile damage had been reported previously. He replaced the bulb and fixed the sink stopper. Since Vrbo customer service asked us to document the conditions to protect our deposit, I photographed them and kept the discussion in the Vrbo app. The owner had described the concerns as little things (most were) mentioned the high cost of the windows and mentioned we should be grateful for the off-season rate vs winter rates. When we documented the conditions as VRBO requested, he replied, “Who do you think is reading this? Vrbo works for me; I pay them.” That response was disappointing. The view was a highlight; the maintenance condition and that exchange were not.