Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our cabin was nice and cozy, perfect for a Gatlinburg getaway. I like booking on travel sites such as , airbnb, VRBO, etc because all the fees are laid out for you before you book. Unfortunately this rental didn't lay out everything until after booking. If you aren't bringing a pet, you can ignore the rest of this review.... We booked this cabin with intentions of bringing our trained black lab (70 lbs). Upon booking, the fees were laid out with a dog in mind. Other cabins I searched only allowed small dogs under 40 lbs and specifically listed that stipulation in the information on the VBRO website. This cabin listed no rules about the size restrictions of a pet, I was very thorough when reading. When I went to book a pet fee was included, cleaning fee, service fee, and all those "fun" fees were listed. The total was a little more than we wanted to spend, but it was Labor Day and we had a pet so we understood those factors. However, a day or two later I was sent the rental agreement from the rental company to sign for staying at the cabin. Only in that agreement, did it say that there was a weight restriction for pets. Also conveniently listed in that agreement was the terms and conditions that if you book within 30 days of staying, there would be no refund issued if you canceled. I called the Aunt Bugs Rental company and explained what had happened, panicked that we would lose money or be charged heavily for breaking rules we didn't know existed (please note: I am an avid rule follower). They told me the dog was fine but the cleaning fee would be increased now to $112. So the choice then was, pay an extra $50 or lose out on $650 which was already paid upfront. Needless to say, I was very disappointed by this unexpected circumstance.