Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I'm an avid traveler who lives in Manhattan and was looking to give Rockaway Beach a try. The property is marketed as a hotel, but do not be fooled, this is not a hotel (or at least operates under a definition I am unfamiliar with). The Good: Nothing - maybe bathroom size? The Bad: - It took the processing company (VR HOST, base din SF) 4 credit cards and 3 days to get a transaction to process, all cards which I use daily and were confirmed working. I didn't know if we'd be able to stay until day of. (remember, no on site people so can't pay there..) - The entrance is located in the back of a building with very limited signage. We showed up after sunset and spent about 30 minutes circling the building to eventually find a steel bolted door in the back, and yes, this was the "hotel" entrance. -Upon entry, our AC did not work. I placed a call to.. -Customer Service! Which is a small, virtual team located in San Fransisco who has no full time employees on site, and can literally do nothing for you other than take a message, no matter the emergency (I'll get to that shortly). -After leaving the room the next morning, I went back about 15 mins later only to find out the door code had been change to our room, so we were not able to access the property. I called "Customer Service" (SF time, they weren't awake yet of course) to get nothing but a voice mail. So we were locked out of our own room, and I spent the majority of the day without several of my belongings. Around dinner... we were finally let back in our room by someone who owns the ice cream shop next door (solid place btw) who is their on the ground representative (of sorts..) -We left that evening for dinner only to come back to find out THE CODE HAD CHANGED AGAIN. After more hours of being locked out of our room for the second time, the lovely on site representative (actually a nice guy) came and let us know the lock died on the door.. -Terrible experience, ba