Kenegie herrgård - Lägenhet med uppvärmd pool i klass II herrgård

Thank you for your lovely review, I'm glad the apartment had everything you needed for a great holiday!

Thank you for taking the time to write a 5 star review, its lovely to hear you had a comfortable stay. Sorry to hear that you found the grounds tired, at the time of your stay (March) the season had really just commenced and work on the estate begins to gather pace. Also, the Manor is located on a private park, which it shares with other privately owned properties including barn conversions, cottages and bungalows.

Thanks for the review its nice to hear you thought the apartment was fantastic, had everything you needed and was easy to be in!

Thanks for the fantastic review, you would be welcomed back any time.

Thank you for the great review, I’m glad you had a lovely holiday and would welcome you back anytime.

Thank you for the perfect review. Its lovely to welcome back repeat guests, this is the best accolade we can receive.

Thank you for the fabulous review, its great to hear that you found the apartment; very clean, well equip and with enough space for you and your family to enjoy.

Thank you for the lovely review, I'm glad the apartment and surrounding area added to your perfect holiday. With regards to the park, this is an independent, privately owned facility, who's owners take pride in the running of the park and we will raise your feedback with them.

Thank you for taking the time to write such a wonderful review. I'm glad your thought the apartment was very attractive and had everything you needed. Also, it's good to hear you made the most of the complimentary facilities during your stay, but it was a shame the hot tub wasn't available at the time, I believe it was waiting for a part to arrive in order to get it fixed. We would love to welcome you back to stay again soon.

Thanks for a great review, its lovely to welcome back returning guests. It's unfortunate to hear that there was no dishwasher tablets, we don't tend to leave washing machine tablet and liquid but we do normally as part of the welcome pack leave cleaning cloths, a sponge and a handful of tablets for the dishwasher so sorry these weren't provided on this occasion. However, we are glad you had another good holiday in the apartment and welcome you back again soon.

Many thanks for the perfect review, we are glad you found the apartment quiet, clean and spacious and you made good use of the site facilities during your stay.

Many thanks for your review and kind recommendation. We must apologies for the light not working in the bedroom, albeit there are two bedside lamps in the room this should have been working and would encourage our guests in future to inform the housekeeper who would have replaced the bulb. With regards to the extractor fan, again this could have been brought to the attention of the housekeeper, however since your stay, we have been to the property and the extractor fan seems to be working fine, this does need to be turned on (switch above the bathroom door) in order for it to work.

Thanks for taking time to write your review, I’m disappointed that you found your stay not as enjoyable as you expected. I know that early in your holiday we spoke concerning your complaint about the weather being too hot, I apologised, and explained that the whole of the UK was experiencing a heatwave. It is also disappointing that you didn’t raise these review points with us directly, either on the initial contact or on the follow up calls I made to you. It surprises me to learn from your review that you were unaware of the pool opening times, when these are clearly stated on the Holiday Instructions that were provided to you prior to your stay. The Pool whilst not managed directly by us, is free to use by our guests as a complimentary facility and is open between 10:00 to 12:45 and 14:00 to 18:00. Our Property description states there is a washing machine not washer and dryer, and advises there are dryers on the Kenegie Manor site if they should be required. It is also a shame that you believed there was nowhere to put your suitcases, whilst we don’t have specific suitcase racks, there is ample space in the bedrooms for such items. This review came as a surprise as whilst I was made aware of the complaint concerning the hot weather the other points were not raised at the time, which hopefully we have now answered. We pride ourselves on providing a high standard of accommodation and service which is enjoyed by our guests and is hopefully reflected in our reviews.

Translated to English Wonderful week in Cornwall Great location for a holiday in Cornwall. Close to beautiful towns and villages. The house (in the manor) is beautiful and has all conveniences. The park around the house is a bit disappointing. Response We zijn blij dat u een geweldige week heeft gehad bij Kenegie Manor Court en danken u voor de uitstekende beoordeling. We hopen dat u ons weer bezoekt. We are pleased you had a wonderful week at Kenegie Manor Court and thankyou for the excellent rating. We hope you visit us again.

Vielen Dank, dass Sie sich die Zeit genommen haben, unsere Wohnung zu bewerten, ich bin froh, dass Sie einen angenehmen Aufenthalt hatten und es ist schön zu hören, dass Sie unsere Wohnung sehr empfehlen würden. English translation : A top and not a flop! We were more than satisfied with the facility, the apartment and the area. The apartment is highly recommended for a family (5 people). The staff throughout the property was very friendly. The communication with the landlord went perfectly. All in all, I can recommend the system with a clear conscience! Response: Thank you for taking the time to review our apartment, I’m glad you had a pleasant stay and it’s nice to hear that you would highly recommend our apartment.

Thank you for taking the time to write such a lovely review and we really appreciate your recommendation,. Its really good to know that the high standards we maintain ensures our guests have a great experience.

Thank you for your review. We were shocked and surprised to read your comments as we constantly review the information we provide on our websites to ensure it is accurate and therefore we were very disappointed that you felt this was not the case. Equally we pride ourselves on the high standard and quality of our apartment which is reflected in the overwhelming majority of very positive reviews which grades us as ‘Excellent’. The 11 acres of grounds are professionally managed and maintained all year round, however we recognise your visit was during February, so the only reason we can think the grounds were potentially not looking their best, could be due to the recent storms. We have reach out to you to understand your comments further.

Thank you for the 5 star review. Its great to hear you had an amazing time. I do agree the walk down to the town via the road is difficult, but there is a footpath, which is signed posted and opposite the entrance to the estate which goes directly to the coastline through Gulval village. We would recommend using this if walking.

Thank you for the lovely review, I'm glad the apartment was warm and comfortable and its nice to hear you found the booking process easy and stress free.

Thank you for the 5 star review, I'm glad you thought the apartment was in an ideal location and found it lovely and clean.

Many thanks for the 5 star review, we would welcome you back anytime!

Thanks for your Excellent review. We hope to welcome you back again soon!

Thank you for your review, I'm glad you had an enjoyable stay in our apartment. Our listing details that the Manor house is set within a private park with complimentary facilities. The park itself is a quiet retreat housing both residents and holiday guests. I'm glad you found the apartment had plenty of space to relax and the beds comfortable, its a shame the pillows, which are new and of hotel standard, were not to your liking, we will check these in light of your review.