My party and I were never let in to the house. The host claimed to have been asleep, but all of his excuses werenât adding up. I find it very unprofessional and careless to fall asleep while being aware of my arrival. He kept mentioning a party that I was not having. I never gave him the impression that I was having one. I was very clear and explained to him that I have friends and family coming from out of town and we just wanted to have a covid friendly weekend for my birthday (games, movies, cooking etc.). He was very paranoid and I personally feel if he was that uncomfortable he shouldnât be renting out a house in the first place. I ended up working later than expected so a relative that was staying with me arrived before me and the host would not let him in after he drove 13 hours. When I told him the code wasnât working, he said, âit is. Try againâ (it was not). He has a camera on his doorbell and I felt as if he was profiling my guest. He made the assumption that he didnât book the house and that heâd go inside and have a party (by himself because he was the only person that was there). The whole thing was stupid and his explanations didnât make sense. He didnât even get back to me until almost noon the next day and he claimed to have fallen asleep around 8, 9:00PM.... thatâs a long time to be asleep. He even went as far as blocking some of my guests numbers because we were all calling him and some of us would get a ring, others went straight to voicemail. We ended up booking a hotel last minute and this manâs carelessness literally forced me to change my birthday plans and spend more money than I planned on. Outside of the host, the company itself is no good. I sent an email to customer service and called several times and never got through or received a response. I will never book through VRBO again. Still never received a FULL refund because theyâre practically unreachable. The entire experience was inconvenient, embarrassing and insulting. I had mostly women with me and the thought of being locked outside in an unfamiliar neighborhood after traveling is not safe or ideal. Itâs inconsiderate and just rude. I paid for this house to provide my guests with a place to stay and what was supposed to be a fun celebratory weekend for myself, became added stress. 0 stars for me