4/10 Dåligt
Cyril P.
30 apr. 2025
Gillade: Annonsens riktighet
Gillade inte: Renlighet, incheckning och kommunikation
A place I’ll remember for various reasons
This stay was the low point of our three weeks in the Yucatán Peninsula.The day before our arrival, I was told to inform the owner (Gregory Cassini) two hours in advance. When I did, he replied that he was out of town—and in a time zone seven hours ahead of Mérida. No one met us on arrival. Instead, we were left to retrieve the key from a lockbox. We entered a pitch-dark house, which gave us the eerie feeling of walking into Dracula’s mansion.To be fair, the house itself is impressive, with some truly unique architectural features. But cleanliness was an issue. We washed the dishes before using them, found dust throughout, and cobwebs in most corners. Ants and the occasional cockroach in the kitchen—fine, I’ve come to expect that when traveling. But a resident rat was too much for my wife.The pool looks inviting but the water didn’t appear to be filtering at all. The showers are more decorative than functional.The most frustrating issue, however, was the broken AC in the main bedroom. The owner initially implied that I didn’t know how to use the remote. After pressing the matter, he sent the property manager, but all the unit produced was warm air. Despite being seven time zones away, Dr. Cassini seemed confident that the AC was working—and I was not. Eventually, he told me he’d ask an electrician to check, noting that “you are the first guest to report an issue since we installed the new unit.”What stood out wasn’t just the lack of action—it was the lack of empathy.
Cyril P.
Bodde här 4 nätter i april 2025
