It was my first time with VRBO as a guest, we normally do the other giant source. And I can say that I somewhat disappointed. I’m a host myself, and I clearly know the standards. But if you rent a house (I know, a big one, with a lot of amenities) for this price (which is literally doubled for the holidays), you expect something else. To begin with, prior to the trip I had been trying to secure 1 more additional pack and play for a toddler, and my requests were just either ignored or I was given a «I’ll inform you later» answer, and this «later» never happened. So I had to reach out several times. So the management is far from being 5-star. The communication with them was very poor. Then on the night before our arrival a liaison called and explained all the details to me, he also offered his own pack and play (from another house he owned). So on our way to the house we stopped at Dennis’s house to pick it up. I am just curious why couldn’t it all had been ready for us. As well as other things, like swimming pool, which turned out to be completely cold. And only on the next day a pool guy came to learn that it had been broken. So only in the evening of the second day the pool was fixed. That was really disappointing, as the price for the house is comprised of those «special» features and amenities. When we finally got to use those, it turned out that we can’t use all those amenities simultaneously because the power goes off. So we informed Dennis of that again and he told us that the problem had existed before. So again, I suppose if you know about the problem, it should be fixed, shouldn’t it? The next day an electrician came to fix the problem. Also, the dishwasher wasn’t washing the dishes quite well. And at the end of our stay it completely failed, and the water was not draining. So we had to wash tons of dishes ourselves. This was a real bummer as there were a lot of people in our group. The repairman came on the day of our check out, cleaned it and started the cycle (which we had already done before and it didn’t help), so at the end of the cycle nothing was working again. We had to wash tons of dishes again. So our whole stay turned into fixing not our problems, which you clearly don’t expect of any vacation, not saying a pricey vacation. And there were some minor not very pleasant things, like a sofa with torn upholstery and windows above the doors to the rooms, which let light in from the corridor and from the bathroom, etc.