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4/10 DĂ„ligt
Bobbie J.
4 aug. 2025
Disappointing Stay â Poor Communication & Misleading Listing
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Unfortunately, our stay was very disappointing â both the unit and the rental companyâs responsiveness. Upon arrival, the lockbox code provided didnât work. I left voicemails and called the emergency number, but no response. After 45 minutes, I noticed a text from earlier in the day saying theyâd given me the wrong code. It worked, but the lack of communication in real time was frustrating. I didnât get a return call until after I was inside the unit. Then came issues with the parking. The directions were vague and didnât explain how spaces were labeled. It took another 20â30 minutes of driving around and more calls before someone returned my call and apologized. By then, we had already figured it out. The unit itself did not match the online listing. Extra furniture made the space feel cramped. The master deck had no awning, and I nearly fell stepping out due to an unmarked drop. The lower patio wasnât as shown online â instead of the nice wicker set with an umbrella, there was a plastic resin patio table and chairs with those rubber straps, no umbrella, and a neglected, messy outdoor space with dead plants and debris. The hot tub looked clean, but the jets spit out debris when turned on, so I didnât use it. Rain kept us from using the uncovered patios. Inside, things werenât much better. The showers were extremely tight, even for a petite person like myself. The sheets were stained and had hair on them that wasnât ours. After our initial experience with poor communication, I didnât bother calling again. The stairs to the upper floor bedrooms had no handrail for the first several feet and probably not suitable for children or older adults. Positives? The location was perfect â quiet, convenient, and the A/C worked great. But overall, this was the most unpleasant rental we've had. We actually ended up leaving two days early-We paid too much for what we got. I doubt we
