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                                                                                                      Recent City of London Reviews

                                                                                                      Not What is Shown on Web Site

                                                                                                      4 of 5
                                                                                                      We arrived to a completely different looking flat than what is pictured on the VRBO site. This flat is represented by a third party, as per your communication when you rent. The company rents several flats at this location and some are not renovated., the photos are a compilation from one and two bedroom renovated units. Fortunately the manager Tobey was wonderful, he understood our disappointment and was able to move us to another unit which had been renovated. Lucky for us one was available. I got the impression non renovated flats out number the renovated. I am quite familiar with VRBO and have dealt with them extensively over the years. Photos ARE intended to accurately depict what the consumer believes they are booking. Not the case here. This is a great location yes, but they do not confirm a specific flat, and you may not get a flat that looks like these photos! Again, our thanks to the manager for solving after a very rocky start. Please note: The rating applies to what we ended up staying in.....NOT what we were initially sent to upon our arrival.
                                                                                                      • Submitted: May 10, 2017
                                                                                                      • Stayed: Apr 2017

                                                                                                      Comfortable Apartment in Great Location

                                                                                                      5 of 5
                                                                                                      We stayed at this apartment a few years ago with our young grand daughter and thoroughly enjoyed the experience. We returned, along with our now teenage grand daughter, for ten nights. Our grand daughter was studying most of the time and would take a break and go down to the two close supermarkets or coffee shops or catch a bus to nearby shops. For her it was ideal. The apartment is meticulously clean and has every thing needed to ensure a stay is very comfortable. The location is perfect with tube and bus stops within a minute and countless attractions within an easy stroll. Beds, linen and pillows were great and the kitchen and lounge area terrific in which to unwind after a long day. We were able to leave our bags for most of the day prior to travel to Heathrow. This was appreciated and perhaps indicates the little things that Juan is prepared to do to assist. He has added a few new appliances and furnishings in the time between our visits and has plans in the near future for an upgrade. It doesn't really need it as the flat is not looking tired but Juan takes pride in the apartment. We have stayed at four other apartments in London over the years and usually visit three times a year. This apartment would be our first choice when we require accomodation for a longer period.
                                                                                                      • Submitted: May 07, 2017
                                                                                                      • Stayed: Apr 2017