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Thank you for your feedback. We’re sorry to hear you were disappointed with the parking violation fee. We make every effort to clearly communicate the golf cart parking requirements, as they are set by the resort and not by our company. The policy is noted on the refrigerator in the home, included in the guest guide, and sent via text message at check-in. We also provided photos showing the golf carts parked on the pine straw as documentation of the violation. We understand it is unfortunate when fees are incurred, which is why we provide multiple reminders and warnings regarding the parking requirements throughout the stay. We appreciate your comments and are glad you otherwise enjoyed the property.

Thank you for your kind words! We're delighted you enjoyed your stay and found our location convenient. We appreciate your recommendation and look forward to hosting you again.

Hi Loleta! Thank you for staying with My Vacation Haven as well as taking the time to leave such a nice review! Villa Lago 1923 is a lovely home with so many great features. We look forward to hosting you again in the future!

Hi Lindsey, thank you so much for taking a moment to share your thoughts.. We're glad that you enjoyed the property so much. We are committed to providing an outstanding experience every time you stay with us. Thank you again and we hope to see you again soon!

Pamala, thanks for your review and feedback. We'll review further with the team.

We're thrilled to hear that your family trip and your son's 50th birthday were a success! It's wonderful that the house and its proximity to the village added to your experience. We're especially glad that the golf carts provided a convenient and enjoyable way to get around. Thank you for celebrating with us!

Thanks for staying with My Vacation Haven! We would be happy to host you again!

Flora, thank you so much for your thoughtful review. We are pleased to hear the property was clean, comfortable, and the layout worked well with your family dynamic. We are sorry to hear about the dryer and utensils and will pass this information along to the property owner. Overall, it sound like a successful trip. We hope to see you again soon!

Thank you for reaching out during your stay, Angela! We're always more than happy to take care of things right away when and if we can. We love that the property and amenities were plentiful and comfortable for you. We also love that you enjoyed the location--we adore the Village as well, and the ease the golf carts provided getting to the beach and elsewhere. We definitely hope you plan another stay with us here again as well!

Thanks so much for the feedback and we hope your son had a wonderful birthday celebration! We look forward to hosting you again soon, so reach out when you are ready to come back to the Emerald Coast.

We regret to hear that the unavailability of a golf cart had a negative impact on your recent stay with us. In the event that a golf cart becomes unavailable, we make it an immediate priority to promptly notify our guests. Please accept our sincere apologies for any inconvenience this may have caused you and your party. We are continuously reviewing our procedures to find room for improvement to ensure the most efficient resolutions. We recommend using the Sandestin Tram Service for navigating around the Sandestin area as it is complimentary for all guests staying at the Resort. It runs during early and late hours to ensure safe transportation to your next destination. We appreciate you bringing this matter to our attention, and we hope to have the opportunity to serve you again in the near future.

We're thrilled to hear that your third stay at Unit 1923 was exceptional! It's great to know that the upgraded golf carts and the new addition of a TV in the Master bath enhanced your comfort.Thank you for recommending us, and we hope to welcome you back soon!

Thanks for the feedback, Ruth. We apologize if you felt the property was not to your standards. A member of our team checked the sofa and it is not stained. Maybe it is the fabric that appears darker? The kitchen inventory has been checked and updated where needed, so thank you for alerting us to this. We hope you had a wonderful vacation experience and would love the opportunity to host you again in the future.

That's wonderful that everyone had plenty of space in the house, LeighAnn and that you all had fun people-watching from the patio and the balcony. We hope next time you stay you let us know if there's anything that isn't to your standard. We are happy to help! We want all of your memories to be perfect. Come back soon to make more!

The golf carts can't be beat when it comes to getting around in this wonderful, beachy community, can they, Donna? We're delighted you had them and that the entire week was enjoyable and everything accessible. Come back and visit again soon!

Veronica, thank you for taking the time to share your travel experience with us. We are sorry to hear about the issues you faced but glad the property manager and housekeeping team were able to rectify these troubles. We hope you still had a great time on the Gulf and enjoyed the beauty of the area nonetheless. Until your next trip, be well!

We are thrilled to hear you had a stellar trip, Cecilie! Thank you so much for taking the time to leave us a review and for booking through My Vacation Haven. Come back soon!