エンジェルポイントヴィラサンディビーチズオン3サイドズ-6000 sq。ft。sleeps 28 Waterfront

Thank you for booking with us again. We so appreciate your kind words and for taking such good care of our property during your stay. We look forward to your next visit!!!

Thank you for choosing to stay with us and taking such good care of our property during your stay. We are pleased you had a good time. We hope to see you again!!!

Upon arrival guests are met to answer any questions and describe to guests the parameters of the property. The drive in front of the property is a clear indicator of where one property ends and another begins. Guests are allowed the use of all beach connected to the property but asked to access the beach thru the area closest to the villa. The trek to the beach is the same distance from any house on the property, including the owner’s house. We did have an issue with the guests young children feeding pears that were not ripe to our pony. The adults were asked that they not allow the children to travel across the property, unsupervised, to the gated area where the pony is after children were discovered there initially upon arrival. There are missing tiles in the shower, however we placed a mat over the tiles and informed the guests that they were there rather than cancelling the guests registration to allow time to fix the tiles. We do not list internet as an amenity that we provide due to the difficulty we have had securing a dependable internet connection in our area. We had a new service installed two weeks prior to the guests arrival, however we later discovered that the company did not hook it up correctly. As to the poor phone reception mentioned, the owners have no control over which provider guests utilize and no way to improve the reception of cellular providers at the villa. The flooring in the villa is marble in the great room and master bedroom and tile in the bathrooms and kitchen. The hallway and bedrooms have carpet in them which is carpet that you would find in a doctors office and not plush carpet due to it being a rental and the amount of sand that is trekked in because the villa is at the lake. We were not made aware of spider webs by the guests nor any other guests that stayed before or after these guests but will make every effort to ensure that it is not an issue. As to the doors that stick, again this is not something that has been mentioned and I was unable to figure out which doors specifically these guests were referring to. There is a key to the side door that was still where we indicated to the guests that it would be but the code to the front door wasn’t working. We have resolved that issue.

We are pleased you had a good time at our property and appreciate your feedback. It is very helpful in letting us know areas we need to address and those that are strengths for us.

We only have two bathrooms listed on the site and guests are aware of this when booking. The traveler is correct in stating that we indicated in October that we expected the bathrooms to be completed in about a month. The traveler did not inquire about the bathrooms being completed at any other time before her stay and the site had not been updated to include four bathrooms. We did indicate the delay had to do with unexpected 5 bypass open heart surgery in November and lack of contractors showing up or completing what they were hired to do. We explained all these things at check in. The construction area is clearly marked as an area not to enter due it being under construction. There are three other homes on the property but none of the things mentioned by the reviewer on the villa property lawn. We have had multiple groups stay with 20+ people and great reviews. I would hope that travelers who view this review will also read the other reviews.